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Our Staff

Graham Bates, President

Graham is a native Englishman. He and his wife Rebecca have been married since 1967. Graham has four children, nine grandchildren & three great grandchildren. As a veteran of the US Air Force, he was awarded the Air Force Commendation medal for his meritorious service during the Vietnam war. Graham began his insurance career in 1970. In addition to an extensive brokerage marketing background, Graham has held positions as Deputy Commissioner of Health Insurance for the Missouri State Department of Insurance and Assistant to the President of an insurance company. Through his extensive insurance career, he has lived in New Jersey, Missouri, Colorado, Indiana, Florida and since 1994 in Arizona.

His international travels include Europe, Panama, The Bahamas, the Caribbean, Turkey, Mexico, and Korea. He is also the founder of Least of These Ministries and Rebecca’s House Orphanage serving children in Mozambique, Africa. 

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Adam Bates, Vice President

Adam’s passport has been stamped on five continents. A true world traveler, Adam understands the benefits of travel insurance. “Our most loyal customers are those who have used their international insurance policies—they see it works,” he says.

Adam is a graduate of the University of Central Florida where he mastered surfing while earning his business degree. He enjoys the outdoors, movies and cooking. He has a big appetite and rumor has it he can consume four authentic Philly cheesesteaks in under 24 hours.

His most recent international travels include a honeymoon trip to both Brazil and Argentina where Adam and his wife enjoyed caipirinhas, feijoada and a lot of steak. He has two daughters and hopes to take them one day to surf at Ipanema, Brazil.

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Rachel Piccione, Group Plan Specialist

Hailing from Illinois, Rachel brings some Midwest flair to ISA. As a music marketing student of Lewis University, she adds bright and cultivating ideas to our internet advertising realm. Rachel has been familiar with the insurance/marketing world having witnessed her father in the same profession for 20 years.

Rachel was a 2 time All-American collegiate volleyball player while attending Lewis University. Her traveling includes England, Scotland and Hawaii. Her and her husband have 3 children.

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Suzanne Munson, Broker Advisor and Plan Specialist

Suzanne joins the ISA team from the Mid-West. She has 23 years of experience in the international insurance industry and thrives on assuring anyone she encounters has whatever it is they need to make an informed decision. Providing superb customer service is at the core of her existence stemming back to when she was a young girl working for her family’s Dairy Queen business.

Married 20 years, Suzanne has two daughters, and 2 dogs! Suzanne is an avid reader and enjoys golfing, swimming, cooking, and spending her time with family and friends.

Suzanne is also a PADI certified scuba diver. Her international travels include: Germany, the Netherlands, Spain, Portugal, Mexico, New Zealand, Tahiti, Costa Rica, Turks and Caicos, St. Lucia, Belize, and Honduras.

She attended high school at Culver Academy, famously known for their Black Horse Troop which has marched in the Presidential inaugural parades since 1912. Her collegiate alma mater is Purdue University, in West Lafayette, IN where she obtained a Bachelor’s degree in Sales and Sales Management.

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Grace Morrow, Internet Marketing Director

Grace has been with Insurance Services of America (ISA) since 2009. She is responsible for developing and maintaining communication within ISA as well as between sales, marketing departments and the valued clients, agents, and vendors. Her main goal is to help promote the unique products that ISA offers and keep effective communication between all parties.

Grace obtained her Business Administration degree in the Netherlands. She has travelled to quite a few different parts of the world. Her favorite vacation destination is Vietnam. One of her tips while traveling is “Don’t be afraid to try local food.” Grace loves to cook, meet new people, and spend time enjoying outdoor activities with her family. She hopes to be able to visit one new place every year.

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Baylie Hoffman, Broker Advisor and Plan Specialist

Baylie joined the ISA team in 2017. She serves as a Broker Advisor and Plan Specialist for many agents across the U.S. Baylie recently graduated and obtained an associate’s degree from DeVry University in medical billing, coding, and reimbursement. Excelling in her academics, she graduated as a member of the Dean’s list at her university.

Baylie played volleyball all through her years of schooling. She has been working since she was 14 in the food industry so she is well versed in customer service. She is an outgoing, determined, and hardworking individual. Some would even argue that Baylie is a “workaholic”.

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